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B&W in numbers (last 12 months)

4.7 / 5

Awarded with the eKomi Silver Seal!

1.5 Mio Customers

86 Countries

85 Employees

Imprint

B & W Handelsgesellschaft mbH
CEO: Ulrich Buder
Thormeyerstr. 1
01877 Bischofswerda

Fax: +49 (0)3212-1364729
E-Mail: Customer Support
Sitz und Registergericht: Amtsgericht Dresden HRB25830

VAT ID: DE251356088

realization:
Layout: utopiq23 | visual artist
Programming: Haase Media | Webentwicklung
Copywriting : Viktoria Franke | PR
Photos: Thomas Schlorke

Photo: B&W Warehouse in Bischofswerda

Cancellation policy

You have the right to withdraw from the contract of sale within one month without stating a reason. The cancellation period runs for one month from the day on which you, or a third party appointed by you who is not the carrier, take/s ownership of the goods. In order to exercise your right of withdrawal or cancellation from the contract, you have to notify us by means of a clear statement (e.g. a letter sent by post, fax or email) regarding your decision to withdraw from this contract.

B & W Handelsgesellschaft mbH
Retoure
Thormeyerstr. 1
D-01877 Bischofswerda
Bundesrepublik Deutschland

E-Mail: Customer support
Fax: +49 3578 7875224

To this end, you can use the sample cancellation form, however this is not mandatory. Adherence to the withdrawal period requires only that you send the notification of your decision to exercise your right of withdrawal prior to the expiration of the cancellation period.

CONSEQUENCES OF CANCELLATION

When you withdraw from this contract, we have to refund all payments that we received from you, including the delivery costs (with the exception of additional costs resulting from you having chosen another form of delivery other than the cheapest standard delivery that we offer). This must be done immediately and no later than within fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this refund, we use the same means of payment that you used during the original transaction, unless an alternative has been agreed with you. Under no circumstances will you be charged any fees in conjunction with this refund. We may delay the refund until we have received the goods back from you or until you have provided us with proof that you have dispatched the goods, depending on which happens earlier.

You must send or hand over the products to us immediately, and in any case no later than within fourteen days from the day on which you notify us of your withdrawal from this contract.

The term shall be deemed to have been adhered to if you dispatch the goods prior to the expiration of the fourteen-day term. You shall bear the direct costs for the return of the goods. You are only required to pay for any depreciation in the goods if this depreciation is on account of action on your part beyond that necessary to verify the characteristics, properties and functionality of the goods.

The sample cancellation form can be found here.

Note from § 18 of the Battery Act

Batteries can be returned free of charge after use to the point of sale or in its immediate vicinity. You return batteries to us as indicated in the supplier identification and/or in the Impressum. The end user is legally obliged to return used batteries. The symbol with the crossed out waste-bin (§ 17 Paragraph 1 of the Battery Act) means that batteries must not be disposed of with household waste. The chemical symbols of the metals (§17 Para. 3 Battery Law) have the following meaning: "Hg" means Mercury (Hydrargyrum), "Cd" means Cadmium and "Pb" means Lead (Plumbum).

Photo: Parcels on the conveyor belt

Data Protection Declaration / Limitation of Liability

We hereby inform you that we may collect, process and use personal data, in so far as necessary, through electronic data processing (EDP) for the purpose of establishing, modifying the content of or changing the purchase contract (contract of sale).

The fulfilment of the contract of sale, of which you as a customer are one of the contracting parties, represents permission at the level of European law for us to process your personal data (Art. 6 Para. 1 lit. b DS-GMO).

We would like to notify you that we forward your details for the purchase contract, in so far as necessary, to Afterbuy (ViA-Online GmbH, Kimplerstraße 296, 47807 Krefeld, www.afterbuy.de).

Apart from this, we do not pass on your details to any further third parties. For more information or disclosure on the matter, please contact us at the address stated in the provider indentification (Impressum).

We would like to inform you that according to Art. 12 Para. 2 no. 4 of the German Telemedia Act, you can revoke your permission for us to collect, process and use your data at any time with immediate effect for the future. You can also declare this revocation via e-mail. You will find our e-mail address in our provider indentification (Impressum).

For more information, please read our Privacy Statement according to GDPR.

Google Analytics

This website uses the service “Google Analytics”, which is provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), to analyse website use by users. This service uses “cookies” text files which are then stored on your terminal device. As a general rule, the information collected by cookies is usually sent to a Google server in the USA and is stored there. IP address anonymisation is used on this website. The IP addresses of users is cut off at member states of the EU and the European Economic Area. This limitation means that the personal data of your IP addresses is omitted. Within the framework of the order-related data processing agreement which the website operators have concluded with Google Inc., and with the support of information collected, an evaluation of the website usage and the website activity is created and services related to internet usage are provided.

You have the possibility to prevent cookies from being saved on your device if you adjust the settings of your browser. It is not guaranteed that you will be able to access all functions of this website if your browser does not allow cookies.

You can also use a web browser plug-in to prevent information collected by cookies (including your IP addresses) from being sent to and used by Google Inc.. The following link takes you to the corresponding plug-in: https://tools.google.com/dlpage/gaoptout

Alternatively, you can click the following link in order to prevent information from being passed on to Google Inc..
Click here to disable Google Analytics Tracking.

Note: if you delete your cookies or use the privacy mode of your browser, or if you use a different browser, there is a chance that you may still be tracked and may have to repeat this process again.

You will find further information about how Google Inc. uses data here: https://support.google.com/analytics/answer/6004245

Mouseflow

This website uses Mouseflow - a web analysis tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark - to measure randomly selected individual visits (only with anonymised IP address) to websites.

This produces a protocol of mouse movements, mouse clicks and keyboard interaction with the intention of reporting random individual visits to this website as so-called sessions replays, as well as evaluating these visits in the form of so-called heatmaps and, from this, deducing potential improvements for the website.

Data collected by Mouseflow is not personal and will not be passed on to third parties. Data is stored and processed within the EU.

If you do not wish for Mouseflow to collect this information, you can opt out on all websites that use this tool on the following link: https://mouseflow.de/opt-out/.

Limitation of Liability

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

When you withdraw from the purchase contract, we must refund to you all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your having chosen another form of delivery other than the cheapest standard delivery that we offer), immediately and no later than within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund we use the same means of payment that you used during the original transaction, unless an alternative has been expressly agreed with you; under no circumstances will you be charged any fees in conjunction with this refund.

We may delay the refund until we have received the goods back from you or until you have provided us with proof that you have dispatched the goods, depending on which happens earlier. You must send or hand over the goods to us immediately, and in any case no later than within fourteen days from the day on which you notify us of your withdrawal from this contract. The term shall be deemed to have been adhered to if you dispatch the goods prior to the expiration of the fourteen-day term. You shall bear the direct costs for the return of the goods. You are only required to pay for any depreciation in the goods if this depreciation is on account of action on your part beyond that necessary to verify the characteristics, properties and functionality of the goods.

You can find a sample cancellation form here.